As a team leader or manager, do you want to increase employee satisfaction and productivity as well as enhancing customer/client satisfaction? Emotionally intelligent leadership has been linked to these outcomes.
In this course you will learn how to:
* identify and develop emotionally intelligent behaviour in the workplace
* develop your own emotional intelligence
* maximise team effectiveness, by recognising and appreciating the emotional strengths and challenges of others
Ideal for Individuals and groups in public or private organisations seeking to develop an emotionally intelligent workplace.
On completion of this course, you will have developed a good understanding of the impact of your own emotions in the workplace and how to recognise and appreciate the emotional strengths and challenges of others.
Participants will be awarded an RMIT Statement of Participation.
This course provides an optional assessment for a nationally recognised unit of competency (BSBLDR501 Develop and use emotional intelligence) at no additional cost. Successful completion of the assessment may be used towards a nationally accredited program: BSB51915 Diploma of Leadership and Management. This program is currently not available to international students. Completion of this short course will not guarantee entry into an RMIT program. Telephone: (03) 9925 5469 for further information.