Use creative design thinking to develop innovative business solutions.

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Design Thinking for Innovation
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Online
Industry partners:Level up your skills and qualifications as a digital native
Teaming up with the best in industry, our Future Skills courses lean into the future of work to deliver the best in structured, mentor-supported, 100% online education.
Our Design Thinking course encourages you to think differently, and gain the skills you need to apply a new mindset to your organisation. Supported by industry experts, your own mentor and weekly Q&As, you will learn the techniques that allow you to solve the right problem in the right way, and put yourself in your customer’s shoes.
Throughout the course, you will work on your own problem and complete a Design Thinking project that you can present back to your organisation, start-up or peers.
Our Design Thinking for Innovation course is ideal for:
- Consultants looking to get a human centred design (HCD) or design thinking role
- Mid-senior managers looking to embrace HDC and design thinking practices within their team
- Aspiring and emerging mid-level managers seeking to drive innovation by incorporating human-centred design principles into strategic decision-making to enhance customer satisfaction and business growth
- Entrepreneurs and aspiring founders aiming to build new products or services using a structured approach to understanding customer needs, developing rapid solutions, validating ideas, and iterating based on feedback
By the end of this course, you’ll be able to:
- Apply empathy frameworks to develop customer personas
- Use informed data collection for customer insights
- Examine customers’ pain and gain points to identify key opportunities
- Generate possible solutions and assess their viability based on user research.
- Design and create rapid prototypes for testing and feedback.
- Establish iterative processes to improve business outcomes.
- Design and implement solutions that address real user needs and challenges.
Throughout the course, you’ll work on your own problem statement and complete your own design thinking project that you'll pitch to your mentor. You will explain your design thinking solution and the process that guided your findings. You'll be able to take your project with you and present back to your organisation, start-up or peers.
Course Overview
Learn more about our Design Thinking for Innovation course in the video below.
The sort of skills that employers like realestate.com are looking for at the moment are gonna revolve around three things: Human Centered Design, Customer Experience Strategy, and Digital Marketing
Career Outlook
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Course Structure
Learn more about Design Thinking for InnovationModule 1: Introduction to Design Thinking
+- Explore the fundamentals of design thinking and the Double Diamond framework
- Identify the qualities of a design thinker and activate your design thinking mindset
- Discuss your design thinking journey and place yourself on the design thinking continuum
- Identify your own design challenge to explore throughout the course
Module 2: Empathising with users
+- Identify different types of research used to inform design solutions
- Prepare for and conduct a user interview
- Articulate the value of empathy in design thinking and create an empathy map
- Visualise target users through customer personas
Module 3: Defining the problem
+- Explore ambiguity in design and strategies for embracing it
- Use Research Walls and Affinity Mapping to gather and synthesise your design research
- Identify pain and gain points in your user’s experience
- Define insights and develop user stories
- Refine problem statements using the Five Whys technique
Module 4: Ideating possible soloutions
+- Understand key principles of ideation and playfulness in design thinking
- Plan and run an ideation workshop.
- Explore and evaluate a range of ideas generated from ideation activities
- Select and refine the most viable ideas
Module 5: Prototyping and testing
+- Explain the role of rapid prototyping in design thinking
- Identify different prototyping methods
- Design and test your prototype with real users
- Articulate the importance of reflection mindsets and iteration in the prototyping process
Module 6: Review and what's next
+- Articulate the value of pitching in design thinking
- Identify key strategies for fostering a culture of innovation within your team or organisation
- Explore the future of design thinking and options for your professional development
- Complete your final project.
Learn with industry experts

REA Group is a digital advertising company that operates Australia’s leading property and real estate websites in Europe, Asia and the US.

Concentrix Catalyst is a digital services company driven to improve people’s lives through technology. Focusing on strategy, experience design, software development and systems integration, Concentrix Catalyst work focuses on five key values; transparency, resilience, problem solving, energy, and curiosity.

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