FAQ

To enroll in our courses, you must be 18 years or older.

Many of our courses require no prior learning, however, more technical courses may suggest having relevant foundational knowledge to the area of study. Any prerequisites will be shown on the 'Course Details' page of your course.

We welcome students from all diverse backgrounds, however, we find that those with a self-starter and inquisitive mindset thrive the best in our courses.

We accept all major credit cards (Visa and Mastercard), or you can pay with your existing PayPal account. For Amex users, we recommend linking your Amex card to Paypal, and selecting your Amex card via Paypal to complete your payment. Currently, we do not have any scholarship offerings or government funding for our short courses.

We currently have an amazing offering with our Workforce Development for Business team who provide professional training for employers looking to upskill their teams. Plus, we do offer a discount for employers seeking multiple enrolments. Please contact us here for more information.

If you've forgotten your Canvas LMS login details, you can reset your password by contacting ITS here.

The majority of Future Skills courses require:

1. A computer with reliable internet access.
   Certain courses may require specific versions of operating systems for your computer so check for additional details.
2. Slack: we use Slack as a channel for student-to-student and student-to-mentors discussions. See Slack's privacy policy and terms.
3. Credly Acclaim: Credly Acclaim is a digital badge or credential that you can opt in to receive after the completion of a course. You can post your credential on LinkedIn and other social media platforms. See Credly Acclaim's terms and privacy policy
4. Collaborate Ultra: Collaborate Ultra is used for weekly live webinars (similar to a video conference) that facilitates a class discussion online.
5. Canvas Calendar: we use Canvas Calendar to book appointments to speak with course mentors

For courses in partnership with Udacity

Under our partnership, Udacity provides specialist course content. See Udacity's terms and privacy policy. When you enrol in these courses, you'll also sign up with Udacity.

Students studying these courses will require:

1. A computer with reliable internet access.
   Certain courses may require specific versions of operating systems for your computer so check for additional details.
2. Credly: Credly is a digital badge or credential that you can opt in to receive after the completion of a course. You can post your credential on LinkedIn and other social media platforms. See Credly's terms and privacy policy.

Login to shortcourses.rmit.edu.au/account with the email address and password you used when purchasing your course with us. Forgotten your password? Click here to reset your password.

After confirming your enrolment, you'll be able to access your course by clicking "Start learning":

If you are studying one of the courses in partnership with Udacity, follow the above login instructions to access your Canvas LMS. Students will also require a Udacity login to access Udacity content, If you have trouble logging into Udacity please reach out to the Learner Success Team via studentexperience@rmitonline.edu.au with your full name and course name and we will respond as soon as possible.

For the majority of our courses, students will need to access Slack. Slack a communication tool, which you will use to communicate and collaborate with your peers, and mentors

A direct link to your workspace will be available when you login to your course.

The following Slack channels will be available to you on Slack from your course start date:

Please contact the Learner Success team at studentexperience@rmitonline.edu.au if you have any issues accessing Slack.

You can join a webinar via Zoom by clicking on the link provided and following the prompts to download and run the Zoom application on your device. This link will also be shared in your Slack course channel by your mentor. All webinars are recorded and made available within your course.

You should have received the enrolment instruction via email from noreply@rmitonline.edu.au. The email states the course you are enrolling in. Click “Enrol now”.

Complete the fields to create an account.

Important: If you have previously studied with RMIT or RMIT Online, you will need to click the login link at the top of the form instead.

Once all the mandatory fields are completed click on “Create Account” button.

Upon successful registration, click “Click here to login.” to proceed.

Enter your email address and Password set during the account creation.

If you've forgotten your password, select "Forgot your password" at the bottom of the page.

Tick the box to accept the terms and conditions and click “Confirm enrolment” to finalise the enrolment.

Your enrolment is not complete until you see this message.

Yes! All start dates will be available to choose from at the point of enrolment.

If you have already enrollesafdd and would like to start your course at a later date, please contact studentexperience@rmitonline.edu.au

If you have studied with us before using the same email you received the enrolment notification with, you will not be required to create an account again. Simply click login at the top of the registration page.

If you cannot remember your password, select "Forgot your password?"

If you have studied with us before with a different email to the one you received the enrolment notification with, you will need to register again to complete your enrolment.

Please try one of these 3 options below,

1. Please try to clear cache & cookies and try again. Click here for instructions on how to do so.
2. Please right click on the enrolment link; copy it & paste the link into a new browser eg: Firefox
3. Please try completing the process from the incognito mode. Click here for instructions on how to do so.

If all 3 above options fail to fix this problem, please call our IT support team +61 03 9925 8888.

When enrolling into a bundle, you will need to choose a start date for each course.

Once you are enrolled, head over to your canvas dashboard. On the left hand side, click courses, proceed to click on manage your course, then manage your course again. This will direct you to sign in. Once you have signed in, you will be able to see the dates you've enrolled into for each course. You can manage enrolment here to in case you need to change your start date.

The link to login to your course is https://rmit.instructure.com/. We recommend you bookmark this link

Please try one of these 3 options below,

1. Please try to clear cache & cookies and try again. Click here for instructions on how to do so.
2. Please open the course from a new browser eg: Firefox
3. Please open the course from the incognito mode. Click here for instructions on how to do so.

If this doesn't work, you might have an issue with your password. Please click here to change your password

If all above options fail to fix this problem, please call our IT support team +61 03 9925 8888.

Please try one of these 2 options below,

1. Please try to clear cache & cookies and try again. Click here for instructions on how to do so.
2. Please open the course from the incognito mode. Click here for instructions on how to do so.

If all above options fail to fix this problem, please call our IT support team +61 03 9925 8888.

Please click the link below and fill out your details using the same email you are enrolled with: Credly Acclaim link to claim badge & certificate

You will receive an invitation to a live onboarding webinar the week before the course starts. Live onboardings take place at 7 pm on the Thursday preceding the course start date.

If you miss it, the link to the recording will be posted on the Online Student Support module in your dashboard.

1. Login to your dashboard using https://rmit.instructure.com/;
2. Click on the Online Student Support module;
3. Click on “Onboarding webinar link”;
4. Click on the recording link.

After completing an RMIT Future Skills course, you will earn a digital credential by Credly, an industry leader in digital credentialing which can be validated, recognised, and shared on social media platforms.

Credly is a digital badge or credential that you can opt in to receive after the completion of a course. You can post your credential on LinkedIn and other social media platforms. See Credly's terms and privacy policy.

Digital credentials (displayed as digital badges) are an online representation of a capability or skill you have earned and which can be validated, recognised, and shared. To access your credential you will have to log in to your Credly account. Note, you will automatically opted into receiving a digital credential, but should you not be interested, you must opt-out.

Recommendation: If you have not previously created an account with Credly, please make sure you do so by using the same email you've used to register with RMIT Online. You will be able to claim your badge from their website. Once you have successfully claimed your badge, you can then start sharing it across your social media or download a printable certificate.

To successfully complete your course & receive a digital credential, you need to demonstrate competency of every one of the criteria outlined in your final project. If you meet all these expectations to pass the course, you will be issued a digital credential through Credly and will receive an invitation from Credly to claim your badge.

Some of our courses are eligible for degree credit upon successful completion. For more information about what credit pathways are available, please refer to this page:

Future Skills Credit Pathways to Degrees

We understand that life gets in the way. If you have purchased your course directly on our website, you will be able to self-manage your enrolment prior to Census date (Monday of week 1). To manage your enrolment, please follow the next steps:

• Click here to access your Course dashboard page
• Click Manage enrolment on the course you would like to defer/cancel
• Click the Deferral or Cancellation option
• Confirm your action

If you experience any issues with the above, you can also submit a deferral/withdrawal request to the Learner Success team via studentexperience@rmitonline.edu.au. Please keep in mind, you must submit your request before Census date to be eligible.

• If you opt for a deferral, you will be able to choose any intake available within 12 months from course purchase.
• If you opt for a withdrawal, you should expect a refund to the original paying method within 7 to 10 business days.

If you have enrolled through a Sponsor, such as a third-party organisation or your employer, these options may not be available to you. Please contact the Learner Success Team to discuss your options via studentexperience@rmitonline.edu.au or 1300 381 006.

Deferrals and withdrawals after Census date (Monday of Week 1) are only available to learners who have been impacted by extenuating circumstances and can provide supporting evidence.

Extenuating circumstances include, but are not limited to:

• You've been physically or mentally unwell and can prove this with a suitable medical certificate or letter from your treating health professional.
• You have carer responsibilities for a sick member of your immediate family and can prove this with a carer's certificate from their treating health professional.
• You've lost a member of your immediate family or someone close to you and can prove this with a death certificate or notice of funeral service.
• You've been the victim of a serious crime and can prove this with a police report.

To submit a Special Consideration application please follow the next steps:

• Click here to access your Course dashboard page
• Click Manage enrolment on the course you would like to defer/cancel
• Click the Defer or Cancel option
• You will then be prompted to complete a Special Considerations application within the portal

Please note, you must provide a detailed explanation and supporting evidence for review by RMIT Online. All documentation must clearly state that you were impacted during your course dates and after Census date had passed.

Your application will be assessed by RMIT Online's Special Considerations team. Once your application is submitted, it will take 2-3 business days for an outcome.

If you encounter issues with submitting your application through the portal, please submit your application directly to the Learner Success team via studentexperience@rmitonline.edu.au and they will escalate your request to the Special Considerations team.

If you wish to discuss your circumstances/ eligibility, please contact the Learner Success Team via studentexperience@rmitonline.edu.au or 1300 381 006.

Privacy:
We recognise that your application may include sensitive personal information. The information you provide is handled in accordance with the Information Privacy Act 2000 (Vic) and related legislation. Your information is used only for the purpose of enabling a small central team of staff to make a decision about your application.

At RMIT Online, we do our best to ensure you have the best student experience as possible. As a student, you will be part of a mentor group, led by an industry expert on hand to provide subject matter and career advice. Your mentor will run expert webinars on a weekly basis or facilitate daily Slack discussion for one week courses. For all our courses, your peer group will be on hand to provide further support. Your mentor will also provide expert feedback on your assessments ensuring you keep progressing on your study journey.

For students studying a course in partnership with Udacity, you will be supported by Udacity's expert technical mentors and project reviewers with access to their career coaching services. You'll also have access to Udacity's student Hub to connect with your peer group and learning community.

RMIT has an Equitable Learning Services team (ELS team) that helps support and create equal opportunities for students with disability, long-term illness and/or mental health condition. We also support primary carers.

ELS works in partnership with students to create an Equitable Learning Plan. A plan is tailored to the individual, supports their needs and establishes how RMIT can provide ongoing assistance so they can access and participate in your studies as any other students. If you feel this service will be of assistance, we do recommend reaching out to them prior to your studies commencing.

If you feel this service will be of assistance, we do recommend reaching out to them prior to your studies commencing. If you would like to read more information about the ELS Team please visit here.

If you would like to register as an RMIT Online student, please download and complete the Self-Registration Form (PDF) from here (under "How to register") with your health care provider and make an appointment by emailing els@rmit.edu.au with the subject title “RMIT Online Future Skills ELS appointment – Your name”.

For our Future Skills short courses, your industry mentor or project reviewer will review and provide specific feedback on your work.

For six and eight-week short courses, you are eligible for one, 15 minutes, 1:1 session with your mentor. For our courses powered by Udacity, you will have access to an online forum with 24-hour mentor support.

If you submit your work on time but are unsuccessful in demonstrating competency of each assessment criteria outlined in your final project, you will be given an opportunity to resubmit your project once grades are available.

The project area will be updated with your new submission date, which is five (5) days from when you have received your initial grade.

Once you've revised your work, simply resubmit your project online and notify your mentor. You should receive your grades within 10 days of submitting. Our policy allows for two attempts at your final project.

If you have any challenges with the resubmission process, please reach out to the Learner Success team at studentexperience@rmitonline.edu.au

For students studying a course in partnership with Udacity, please refer to your Udacity progress tracker to see when projects need to be submitted. You may resubmit your projects as often as you need, please reach out to Udacity's technical mentors for further support or liaise with our Learner Success Team via studentexperience@rmitonline.edu.au if you need further support.

If you cannot submit your project by the due date, you will receive an automatic 1-week extension to submit your project.

Any projects submitted during the extension period will not have the opportunity for resubmission. Therefore, by submitting your project on time, you will be allowed to resubmit your work for grading should you not obtain mastery of the marking guide in your first submission.

You should receive your grades within 10 days of submitting. If you have any questions around further extensions please email studentexperience@rmitonline.edu.au

Have a question? You can reach our Learner Success Team at:

Email: studentexperience@rmitonline.edu.au
Phone:1300 381 006
Slack: Learner Success Team

There are two ways you can apply for a credit pathway:

Option 1

Step 1: Click Apply Now on RMIT Online degree pages

Step 2: Register with RMIT Service Now

Step 3: Add Education - Under the “Add Education” Section, enter the correct information relating to your Future Skills study into the following fields:

• The email address you used for Future Skills short courses enrolment,
• The two course names and course codes; and
• The date (months and year) you started each course.

See an example below:

Step 4: Click “Save”

Step 5: Click “Save and Continue”

Step 6: Complete all other sections of the application

Step 7: Supporting Information - Towards the final screen, you will be prompted to provide supporting information, evidencing that you have successfully completed the two required Future Skills courses. You do not need to attach evidence.

Step 8: Tick the “yes” box on the “Documents not available” section.

Step 9: Your evidence will text based information that you enter into the “Reason” section. It includes the following and is outlined below.

• The email address you used for Future Skills short courses enrolment,
• The two course names and course codes; and
• The date (months and year) you started each course.

Step 10: Date: enter tomorrow's date

Step 11: Press “Save and Continue”

Step 12: Review and Submit Application

Option 2

If you've applied for a program directly but did not have the required information to get your credit applied:

Step 1: Submit an enquiry via RMIT Connect providing:

1. The email address you used for Future Skills short courses enrolment,
2. The two course names and course codes; and
3. The date (months and year) you started each course.

Step 2: The respective School in which the courses you're seeking a credit transfer under will verify your study claims

Step 3: The Credit transfer team manually applies credit to your student record

You can only undertake one (1), two-course combination, equivalent to 12 credit points per eligible higher education program. Each Future Skills course can only be used once as a stack or credit pathway within one specific RMIT program or when articulating to a higher-level program in the same suite. However, if you choose to change to a completely different program, you may use the Future Skills course for credit again.

According to RMIT policy, the standards for credentials is that they last 10 years for credit, however some exceptions may apply. It's best to check with the admissions team the expiry of your previous credential before you enrol.

Under RMIT's credit policy, Future Skills courses have a 10-year validity period for learners to seek credit into a degree program. However, if you've studied a Future Skills course before March 16, 2021, you're not eligible for a credit transfer since the academic oversight of the industry mentor model was not equivalent to higher education courses prior to this date.

You may seek RPL by completing a Higher education application for RPL assessment form to demonstrate competency, but RMIT Online does not guarantee approval. RPL applications are assessed by RMIT degree Program Managers.

Unfortunately, obtaining a credit transfer does not guarantee that you'll be accepted into an accredited program. To be successful, you will still need to meet the full eligibility requirements and English language criteria of the program you are trying to get admitted into.

If you're currently an accredited program student, you may study Future Skills short courses while on a leave of absence.

You are eligible for a credit transfer for the approved programs stated as part of the credit pathways process, or those that have dual modes. Eg. The MC199 Master of Business Administration has both online and on-campus offerings that are eligible for a credit transfer.

Credit transfer is where we assess your previous formal study and, if you can demonstrate you meet the learning outcomes for some of your RMIT courses, then we 'transfer the credit' from your previous study to your RMIT course/s.

Recognition of prior learning (RPL) is where we formally assess your previous work and life experiences, along with any formal, informal or non-formal learning, and determine whether this could be worth credit in lieu of study. This means you don't have to spend time learning things you already know.