Differentiate your brand against the competition by creating and deploying a unique brand promise that is experienced at every customer touchpoint.

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Future Skills Short CourseProject Management for ProfessionalsDuration 6 weeks, 8 hours per weekNext start 11 Aug 2025Future Skills Short CourseContent and Social Media MarketingDuration 6 weeks, 8 - 10 hours per weekNext start 11 Aug 2025
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Brand Experience
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Online

Level up your skills and qualifications as a digital native
Teaming up with the best in industry, our Future Skills courses lean into the future of work to deliver the best in structured, mentor-supported, 100% online education.
In today's fast-paced digital era, the ability to communicate a compelling brand becomes an essential factor for businesses to stand out amidst fierce competition and a constant influx of digital advertisements. It is the key to their survival and success, allowing them to differentiate themselves and thrive in a crowded marketplace. Seek predicts that brand management and marketing management roles are expected to grow 22% over the next 5 years and experience highs in both satisfaction and income.
Whether you’re looking to expand your existing digital marketing skill set or seek to adopt a brand-led business approach, our Brand Experience course enables you to create a brand promise that aligns with your customer experiences in your category. You’ll learn how to deliver that promise through every customer experience in your role or business, and how to leverage your unique and central brand idea consistently across various digital channels.
Our Brand Experience course is ideal for:
- Intermediate or specialist digital marketers looking to understand how to deploy a brand strategy through digital channels and fill a gap within their existing skill set to progress their careers.
- Founders, business owners, and leaders looking to adopt a brand-led business approach and connect with their customers in a consistent and meaningful way
By the end of this course, you’ll be able to:
- Critically analyse and apply industry principles and processes of brand strategy
- Develop and justify a brand strategy for a new brand or an existing brand of choice and develop low fidelity brand assets
- Examine consumer touchpoints and marketing channels and develop a framework or approach to deliver the brand experience and ensure consistency
- Develop an approach for communicating the brand at all business levels: board, executive, functional and all teams
Create and deploy a brand promise that is actually reflected in customers’ digital experiences and closes the gap between brand promise and reality. With the opportunity to bring your own business, you’ll develop a brand strategy and learn how to effectively communicate this throughout your business, to both internal and external customers through a digital first approach.
This course can be taken as standalone but has been designed to be taken as part of a two-course Brand and Content Marketing (with a saving of 10% across both courses). For a more comprehensive understanding of Brand and Content Marketing we recommend that you also complete Content and Social Media Marketing.
Course Overview
Learn more about our Brand Experience course in the video below.
The future of work is really interesting - you can't just learn one skill now and have a career out of that. You need to move and adapt over time so courses like RMIT online are giving the ability to get into those skills really quickly and and fill those gaps and change as needed.
Many of our customers were undertaking digital transformations and I often found myself sitting in meetings with Chief Marketing Officers, Chief, Information Officers, CEOs not really understanding what they were talking about so I really wanted to get a feel for exactly what was going on so that, not only could I lead my team more effectively, but actually could sit in some of these meetings and have a meaningful conversation with some of these clients
Our vision is to build a community of lifelong learners successfully navigating the world of work. We find in addition to our world-class academics, working with companies like Adobe Salesforce realestate.com,
Accenture, really brings relevance in the skills that were taking to our students, in using new technologies and business approaches.
So in terms of the experience of studying online, it was terrific it was flexible it was convenient, the tools were easy to use, the way that courses are structured, the way the contents are delivered gives you the flexibility of effectively logging in and learning on a schedule that suits suits you.
This is a great opportunity to help build those skills that can actually feed our future employee pipeline so we we can actually solve these problems for our clients going forward
Career Outlook
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Course Structure
Learn more about Brand ExperienceModule 1: Understanding the importance of brands
+- Explore what makes up a brand, the benefits of a brand, and why brands are still relevant in the digital age
- Determine the qualities of a strong brand and how you build strong brands
- Understand why being brand led is important
Module 2: Identifying market opportunities
+- Define the market your brand will compete in
- Build a market segmentation hypothesis for that defined market
- Identify opportunities within the market and opportunities to create new markets
Module 3: Developing a brand positioning
+- Understand the golden rules for brand positioning and why they are crucial for brand success
- Explore how you develop a brand positioning territory using tools like the brand ladder
- Understand the importance of brand onions, pyramids, keys and how to capture and articulate your brand positioning
Module 4: Expressing the brand
+- Analyse key considerations for developing a good brand idea
- Develop a style guide or brand book for your brand
- Appraise distinctive brand asset types and their use in developing a strong brand
Module 5: Creating an external communications framework
+- Understand what a communications framework is and map your customer journey to determine opportunities to communicate your brand experience
- Explore various media channels and align these to your communications framework
- Comprehend the key considerations when developing brand assets and their implications on your brand
Module 6: Building internal brand champions
+- Create an internal communications framework for key internal audiences including a board, business stakeholders, employees, and investors
- Prepare for your final brand strategy and presentation
Learn with industry experts

Chief Thinker and Founder at Thinkerbell, Subject matter expert
Adam Ferrier is one of Australia’s most respected and recognised brand strategists. Adam’s expertise comes from a combination of a passion for marketing science with a background in clinical psychology, and over 15 years working in brand strategy. Adam has helped drive the strategy for some of Australia’s largest...
Adam Ferrier is one of Australia’s most respected and recognised brand strategists. Adam’s expertise comes from a combination of a passion for marketing science with a background in clinical psychology, and over 15 years working in brand strategy. Adam has helped drive the strategy for some of Australia’s largest and best loved brands including Jeep, Vodafone, Foxtel, ABC, Furphy, Coke, Vegemite, and Unilever. Adam wrote ‘The Advertising Effect: How to Change Behaviour’ (Oxford, 2014), and recently launched “Stop Listening to the Customer” (Wiley 2020).

Free Thinker at Thinkerbell, Subject matter expert
Our subject matter experts on this course include people like Melissa Barden. Melissa is a senior marketing and brand strategist at Thinkerbell with over 20 years’ experience in organisations such as Unilever, Colgate-Palmolive, Kantar Added-Value, and Naked Communications where she was Head of brand strategy. Melissa specialises in assisting...
Our subject matter experts on this course include people like Melissa Barden. Melissa is a senior marketing and brand strategist at Thinkerbell with over 20 years’ experience in organisations such as Unilever, Colgate-Palmolive, Kantar Added-Value, and Naked Communications where she was Head of brand strategy. Melissa specialises in assisting businesses to develop their market understanding, business visions, portfolio strategies, brand positioning, brand plans, and communication and innovation ideas. She is also a trained workshop facilitator and specialises in helping clients to develop their thinking in collaborative workshop sessions.

Subject matter expert
Peter Sloterdyk is an experienced marketer and technology leader with a penchant for building teams and helping grow startups into their next phase of maturity. He recently joined furniture brand Koala as their first Global Chief Marketing & Technology Officer, with oversight of the marketing, data, analytics, insights and technology...
Peter Sloterdyk is an experienced marketer and technology leader with a penchant for building teams and helping grow startups into their next phase of maturity. He recently joined furniture brand Koala as their first Global Chief Marketing & Technology Officer, with oversight of the marketing, data, analytics, insights and technology teams. At Koala, Peter is responsible for all facets of marketing, communications, technology and digital development, consumer insights, data, and analytics. Prior to joining Koala, he led Original Series marketing for Netflix in a broad global and strategic role and has also worked for agencies such as Digitas, Deep Focus, and MXM (an Accenture company).

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