Craft personalised customer experiences by gaining valuable design thinking skills in research, customer journey mapping, prototyping, and more. Address key customer and business problems and effectively communicate your strategy and process to stakeholders.
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Customer Experience Strategy and Design
Study mode
Online
Industry partners:
REA Group
Concentrix Catalyst
Level up your skills and qualifications as a digital native
Teaming up with the best in industry, our Future Skills courses lean into the future of work to deliver the best in structured, mentor-supported, 100% online education.
Course Overview
Learn more about our Customer Experience Strategy and Design course in the video below.
Transcript
Career Outlook
Take a closer look at what opportunities in the Customer Experience Strategy and Design field.
Job satisfaction
Customer Experience Strategy and Design have a job satisfaction of 5/5
Industry growth
34%
Predicted job growth in 5 years
Salary expectations
The typical salary for a Customer Experience Strategy and Design role is
$90K
Job opportunities
In Australia, there are
600+
jobs available
Get RMIT credentialed
After completing an RMIT Future Skills course, you will earn an RMIT credential which can be validated, recognised and shared on social media platforms.
Course Structure
Learn more about Customer Experience Strategy and DesignModule 1: Learn about CX strategy and your customers
+Module 2: Articulate your customers’ experiences
+Module 3: Define your CX strategy
+Module 4: Prototype and test a solution
+Module 5: Measuring CX and implementing change
+Module 6: What's next?
+Learn with industry experts
REA Group
Concentrix Catalyst
Why choose RMIT
Get a world-class education and transform your career.
Real world skills
Develop skills that have been validated by industry, while getting credentialed by a world-leading university.
Industry connected
You'll gain knowledge and practical skills from renowned industry partners who are at the forefront of their field.
Flexible delivery
Advance your career while you study. RMIT Online courses let you balance work, study and life commitments.
Supported community
Be guided by a network of industry experts and peers, and supported by our dedicated success team.
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