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Human Factors in Safety 2: Social Aspects of Human Performance and Systems
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Even the best-designed systems can fail without the right human inputs. This course, created with the Safety Academy by Qantas Group and RMIT Aviation Academy, explores the behavioural, social and organisational factors that influence performance in safety-critical environments.
From leadership blind spots and communication breakdowns to team dynamics and workplace culture, you’ll learn how these forces shape reliability and resilience in high-risk settings. You’ll also examine medical and ergonomic issues that affect operations and see how leading organisations like Qantas address these challenges to keep complex systems running safely.
By the end, you’ll have the tools to strengthen your Safety Management System, embed a culture of safety and collaboration, and apply lessons from aviation’s world-class safety practice to your own workplace.
- Mid to senior career professionals working in high-risk, high-reliability industries, seeking to formalise or broaden their safety and risk management expertise.
- Industry-embedded leaders and team managers responsible for safety across complex operational environments – from aviation and marine to rail, petrochemicals and public safety.
- Professionals looking to transition from defense or public sector roles into corporate safety leadership positions.
- Safety officers, airport managers, dispatchers, pilots and analysts wanting to upskill, stay current with evolving practices, and validate on-the-job experience with formal learning.
By the end of this course, you’ll be able to:
- Describe and analyse human performance capabilities and limitations
- Identify and critically analyse ergonomic, automation, medical , safety culture, team resource management and organisational factors within safety incidents.
- Develop Safety Management Systems strategies to manage Human Factors and improve safety and performance.
This 6-week course is delivered 100% online with flexible, guided learning you can fit around your schedule. You’ll explore real incident case studies, join live webinars, and connect with mentors for practical insights.
Each module builds your skills step by step, culminating in a final analysis project where you’ll develop clear recommendations to improve safety management in your organisation.
You’ll be able to evaluate how leadership, teamwork, organisational culture, ergonomics and medical factors shape safety outcomes. You’ll graduate confident in developing strategies to strengthen Safety Management Systems and team collaboration, drawing on insights from the Safety Academy’s world-class aviation safety practice.
This is Part 2 of Human Factors for Investigators. Part 1 is Human Factors in Safety: Cognitive Performance. These courses are designed to be taken one after the other.
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Course Structure
Learn more about Human Factors in Safety 2: Social Aspects of Human Performance and SystemsModule 1: Ergonomics and automation
+- Examine the role of ergonomics and automation in safety incidents
- Identify ergonomic and automation factors affecting safety performance
- Analyse and design ergonomic solutions and automation processes
Module 2: Medical factors
+- Explore medical elements influencing safety
- Identify medical factors that contribute to safety incidents
- Assess the impact of medical conditions on operational safety
Module 3: Safety culture
+- Analyse the components of a strong safety culture
- Evaluate organisational culture and safety management strategies
- Implement tools to assess and improve safety culture
Module 4: Team resource management
+- Understand the dynamics of resource management in teams
- Develop non-technical skills essential for effective team management
- Apply strategies to enhance team collaboration and safety performance
Module 5: Organisational influences
+- Investigate the organisational factors impacting safety
- Examine risk controls and responses to safety risks and violations
- Develop risk management strategies and organisational safety plans
Module 6: Integrating Safety Management Systems
+- Pull together various safety management strategies
- Implement a cohesive safety management system
- Evaluate the integration of safety processes and systems for continuous improvement
- Develop recommendations to improve safety management
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RMIT is a global university of technology, design and enterprise.
One of Australia's original tertiary institutions, RMIT University enjoys an international reputation for excellence in professional and vocational education, applied research, and engagement with the needs of industry and the community.
RMIT is...
RMIT is a global university of technology, design and enterprise.
One of Australia's original tertiary institutions, RMIT University enjoys an international reputation for excellence in professional and vocational education, applied research, and engagement with the needs of industry and the community.
RMIT is a world leader in Art and Design; Architecture and the Built Environment; Engineering; Accounting and Finance; and Business and Management Studies.
Through the Safety Academy by Qantas Group, decades of aviation safety excellence combined with expertise from universities are being transformed into practical learning for the next generation of safety professionals. Designed to be inclusive and accessible to anyone with a passion for safety, the Safety Academy provides the opportunity...
Through the Safety Academy by Qantas Group, decades of aviation safety excellence combined with expertise from universities are being transformed into practical learning for the next generation of safety professionals. Designed to be inclusive and accessible to anyone with a passion for safety, the Safety Academy provides the opportunity to gain knowledge and skills that are transferrable across a breadth of industries and roles.

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