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Future Skills Short Course

Salesforce Administrator

Access live Salesforce environments with support from certified Salesforce Administrator mentors. In just 8 weeks, you'll get hands-on with smart tools to optimise your CRM and automate your business processes.

Study mode

Online

Related learning topics Learn Salesforce Online
Industry partners:
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Next start date
Upcoming course dates to be announced.
Prerequisites No prerequisites. Course price includes Salesforce Administrator Certification Exam. However, we recommend you complete the 'Get Started with Trailhead' Time commitment 8 weeks (8 - 10 hours per week)
$2,200.00 incl. GST
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Level up your skills and qualifications as a digital native

Teaming up with the best in industry, our Future Skills courses lean into the future of work to deliver the best in structured, mentor-supported, 100% online education.

There's no denying the in-demand nature of Salesforce qualifications, with 4.2 million jobs to be created in the ecosystem by 2024, with the most in-demand skills for 2021 being Salesforce Sales Cloud, Lightning, and Sercive Cloud - with Salesforce Administrator roles growing 746% (Salesforce,2022).

This course is designed for professionals seeking to gain their Salesforce Administrator credential and is best suited to professionals in marketing, sales, or consulting who are seeking to become well-rounded CRM professionals. Becoming a Salesforce Administrator is the first step on a career pathway that may lead to roles such as Developer, Consultant, or Business Manager.

Throughout the course, you'll analyse business needs and requirements, and recommend an effective approach to automate processes using Salesforce Lightning Experience. You will also learn hands-on skills which will involve setting up a whole company in Salesforce. 

Course Overview

Learn more about our Salesforce Administrator course in the video below.
Transcript

Salesforce is CRM is really important tobusinesses because it brings together data that's usually fragmented across multiple different data silos Salesforce provides us with up to the minute information for all of our decision-making it gives transparency of all the i nformation that's required across allof our business is able to make informed decisions on a daily basis for my organization which is Accenture Salesforce is our own customer relationship management system. Salesforce is really all about putting the customer at the center of your organization businesses need to have a single view of their customer in order to serve them well CRM is about making your organization customer Centric and salesforces in my opinion the best CRM in the market before we had Salesforce, we didn't realize the quality of the data that we actually had but once we were able to use it within the platform, it helped us to highlight areas that needed Improvement.

Salesforce manages to do all this with a whole set of very sophisticated automation tools and technologies which helps you to not only design them but implement them and deploy them out at scale as well.

Businesses are going to find a lot of data challenges in the next five years. Obviously, with the Advent of cyber terrorism cyber security is critical for organizations these days and Salesforce will help them to be aware of what is going on in their organization. One of the major changes happening is actually the changes in customer expectations themselves. Salesforce's platform being very flexible and cloud-based and also bringing data from multiple sources onto the same platform allows businesses tobe very nimble and to be very dynamic in responding to their customer expectations

Career Outlook

Take a closer look at what opportunities in the Salesforce Administrator field.
Job satisfaction
Salesforce Administrator have a job satisfaction of 3.9/5
★ ★ ★ ★ ★
SEEK, 2024
Industry growth
~20%
Predicted job growth in 5 years
Salary expectations
The typical salary for a Salesforce Administrator role is
$108k
SEEK, 2024
Job opportunities
In Australia, there are
500+
jobs available
SEEK, 2024

Get RMIT credentialed

After completing an RMIT Future Skills course, you will earn an RMIT credential which can be validated, recognised and shared on social media platforms.

Course Structure

Learn more about Salesforce Administrator
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Module 1: Introduction to Salesforce

+

Learn with industry experts

David Yip

Education Industry Director and CXO Advisor, Salesforce - Subject matter expert

RMIT Online has built our courses in partnership with industry, providing you with the latest industry insights and best practices from the real world of work. Our subject matter experts on this course include people like David Yip, Salesforce’s Education Industry Director and CXO Advisor. David brings deep experience...

RMIT Online has built our courses in partnership with industry, providing you with the latest industry insights and best practices from the real world of work. Our subject matter experts on this course include people like David Yip, Salesforce’s Education Industry Director and CXO Advisor. David brings deep experience working with the university sector, to lead executive engagements, strategic business development and advising on go-to-market strategy in the APAC region.

Rebecca Aichholzer

Head of Business Systems Success, QIC Real Estate - Subject matter expert

Rebecca is the Head of Business Systems Success, within the Business Performance and Technology team, for QIC Real Estate (QICRE). She is responsible for ensuring that QICRE maximises the usage of business systems for core real estate processes, particularly for the overarching investment management function, developing and delivering activities...

Rebecca is the Head of Business Systems Success, within the Business Performance and Technology team, for QIC Real Estate (QICRE). She is responsible for ensuring that QICRE maximises the usage of business systems for core real estate processes, particularly for the overarching investment management function, developing and delivering activities that drive high adoption of the systems.

Steve Herod

Managing Director Salesforce Business Group, Accenture - Subject matter expert

Steven Herod has been working in the Salesforce ecosystem for 12 years, is a former Salesforce Most Valued Professional (MVP), A Certified Technical Architect, holds 20+ Salesforce certifications and leads Accenture’s Salesforce team in ANZ and is the Chief Technology Officer for the Salesforce Business Group.

Why choose RMIT

Get a world-class education and transform your career.

Real world skills

Develop skills that have been validated by industry, while getting credentialed by a world-leading university.

Industry connected

You'll gain knowledge and practical skills from renowned industry partners who are at the forefront of their field.

Flexible delivery

Advance your career while you study. RMIT Online courses let you balance work, study and life commitments.

Supported community

Be guided by a network of industry experts and peers, and supported by our dedicated success team.

Download a brochure

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Acknowledgement of Country

RMIT University acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct the business of the University. RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business - Artwork 'Sentient' by Hollie Johnson, Gunaikurnai and Monero Ngarigo.

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