Access live Salesforce environments with support from certified Salesforce Administrator mentors. In just 8 weeks, you'll get hands-on with smart tools to optimise your CRM and automate your business processes.

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Salesforce Administrator
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Online
Level up your skills and qualifications as a digital native
Teaming up with the best in industry, our Future Skills courses lean into the future of work to deliver the best in structured, mentor-supported, 100% online education.
There's no denying the in-demand nature of Salesforce qualifications, with 4.2 million jobs to be created in the ecosystem by 2024, with the most in-demand skills for 2021 being Salesforce Sales Cloud, Lightning, and Sercive Cloud - with Salesforce Administrator roles growing 746% (Salesforce,2022).
This course is designed for professionals seeking to gain their Salesforce Administrator credential and is best suited to professionals in marketing, sales, or consulting who are seeking to become well-rounded CRM professionals. Becoming a Salesforce Administrator is the first step on a career pathway that may lead to roles such as Developer, Consultant, or Business Manager.
Throughout the course, you'll analyse business needs and requirements, and recommend an effective approach to automate processes using Salesforce Lightning Experience. You will also learn hands-on skills which will involve setting up a whole company in Salesforce.
Our Salesforce Administrator course is ideal for:
- Professionals seeking to gain their Salesforce Administrator credential, and is best suited to professionals in marketing, sales, or consulting who are seeking to become a well-rounded CRM professional.
Throughout this course, you will:
- Analyse business needs to customise the Salesforce application for the organisation
- Interpret business requirements and recommend an approach to provide information and access to the right audience within the organisation
- Research and recommend an approach to automate processes across the organisation to facilitate lead generation, case creation, assignment, escalation and data validation
- Maintain and import data, in a secure Salesforce environment
- Create high-value reports and dashboards
Designed in collaboration with Salesforce and Accenture, this course offers a unique opportunity to work in a live Salesforce Lightning environment. Throughout the course, you'll analyse business needs and requirements, and recommend an effective approach to automate processes using Salesforce Lightning Experience. You will also learn hands-on skills which will involve setting up a whole company in Salesforce.
Best of all, over the course of the eight weeks, you'll be mentored by certified Salesforce Administrators so that you are learning from real world experts. When you finish the course, you'll have the opportunity to take the exam and become certified as a Salesforce Administrator, building your profile to earn badges within the Trailhead Community.
Course Overview
Learn more about our Salesforce Administrator course in the video below.
Salesforce is CRM is really important tobusinesses because it brings together data that's usually fragmented across multiple different data silos Salesforce provides us with up to the minute information for all of our decision-making it gives transparency of all the i nformation that's required across allof our business is able to make informed decisions on a daily basis for my organization which is Accenture Salesforce is our own customer relationship management system. Salesforce is really all about putting the customer at the center of your organization businesses need to have a single view of their customer in order to serve them well CRM is about making your organization customer Centric and salesforces in my opinion the best CRM in the market before we had Salesforce, we didn't realize the quality of the data that we actually had but once we were able to use it within the platform, it helped us to highlight areas that needed Improvement.
Salesforce manages to do all this with a whole set of very sophisticated automation tools and technologies which helps you to not only design them but implement them and deploy them out at scale as well.
Businesses are going to find a lot of data challenges in the next five years. Obviously, with the Advent of cyber terrorism cyber security is critical for organizations these days and Salesforce will help them to be aware of what is going on in their organization. One of the major changes happening is actually the changes in customer expectations themselves. Salesforce's platform being very flexible and cloud-based and also bringing data from multiple sources onto the same platform allows businesses tobe very nimble and to be very dynamic in responding to their customer expectations
Career Outlook
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Course Structure
Learn more about Salesforce AdministratorModule 1: Introduction to Salesforce
+- Identify features and benefits of Salesforce's CRM and its value to organisations
- Discover the data architecture, interface and commonly used platform components
- Configure fiscal year, corporate currency and settings for multiple currencies
- Get started with setting up your organisation in a live Salesforce environment
Module 2: Admin and user management
+- Explore the role of a Salesforce Administrator
- Define organisation wide parameters for all users
- Explore user profiles, permissions and customise the user experience
- Review how to configure the mobile app, email integration and home page
Module 3: Security controls and data access
+- Review your responsibilities in assisting to securing your organisation’s data
- Identify how to assign object and record permissions based on users’ roles
- Determine your data access model and defaults for your organisation
- Discover how to build in flexibility with exceptions to your data access model
Module 4: Object customisation
+- Create custom fields and objects for your organisation’s specific data needs
- Discover how to optimise the quality of your data for your business requirements
- Get hands-on with picklists, lookups and custom formula fields
Module 5: Introduction to data and reports
+- Explore methods of importing, updating, and exporting your organisation’s data
- Apply validation rules to maintain data quality and integrity
- Design reports using filters and fields relevant to your business objectives
Module 6: Managing data
+- Explore reporting and visualisation tools and techniques
- Use filter logic and custom formulas to build dynamic reports and dashboards
- Review ways to schedule, export and automate sharing of reports
Module 7: Automation and support process
+- Discover ways to automate workflows and streamline the user experience
- Explore lead automation, email templates, and tactics for campaign management
- Create and manage processes and automations for support cases
Module 8: What's next
+- Reflect on key concepts, processes and functions
- Identify resources and strategies to help you prepare for certification
- Explore options to further your skills with Salesforce
Learn with industry experts

Education Industry Director and CXO Advisor, Salesforce - Subject matter expert
RMIT Online has built our courses in partnership with industry, providing you with the latest industry insights and best practices from the real world of work. Our subject matter experts on this course include people like David Yip, Salesforce’s Education Industry Director and CXO Advisor. David brings deep experience...
RMIT Online has built our courses in partnership with industry, providing you with the latest industry insights and best practices from the real world of work. Our subject matter experts on this course include people like David Yip, Salesforce’s Education Industry Director and CXO Advisor. David brings deep experience working with the university sector, to lead executive engagements, strategic business development and advising on go-to-market strategy in the APAC region.

Head of Business Systems Success, QIC Real Estate - Subject matter expert
Rebecca is the Head of Business Systems Success, within the Business Performance and Technology team, for QIC Real Estate (QICRE). She is responsible for ensuring that QICRE maximises the usage of business systems for core real estate processes, particularly for the overarching investment management function, developing and delivering activities...
Rebecca is the Head of Business Systems Success, within the Business Performance and Technology team, for QIC Real Estate (QICRE). She is responsible for ensuring that QICRE maximises the usage of business systems for core real estate processes, particularly for the overarching investment management function, developing and delivering activities that drive high adoption of the systems.

Managing Director Salesforce Business Group, Accenture - Subject matter expert
Steven Herod has been working in the Salesforce ecosystem for 12 years, is a former Salesforce Most Valued Professional (MVP), A Certified Technical Architect, holds 20+ Salesforce certifications and leads Accenture’s Salesforce team in ANZ and is the Chief Technology Officer for the Salesforce Business Group.
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